2023-04-17 NCR Voyix Corp Cybersecurity Incident

Page last updated on September 29, 2025

NCR Voyix Corp initially disclosed a cybersecurity incident in an SEC 8-K filing on 2023-04-17 09:25:01 EDT.

Incident Details

Material: Unknown
Is Breach: Unknown
Records Compromised: Unknown
Data Types Impacted: No Data Types Tracked (yet)

Compromised Date: Unknown
Detected Date: 2023-04-13
Disclosure Date: 2023-04-17
Contained Date: Unknown
Recovered Date: Unknown

Attack Goal: Unknown
Attack Tactics¹: TA0040
Attack Techniques¹: T1486

Costs: No Costs Tracked (yet)

Filings

8-K filed on 2023-04-17

NCR Voyix Corp filed an 8-K at 2023-04-17 09:25:01 EDT
Accession Number: 0001193125-23-103016

Item 8.01 Other Events.

On April 17, 2023, NCR Corporation ("NCR" or "the Company") issued a press release announcing that a single data center outage that is impacting some functionality for a subset of NCR's commerce customers was caused by a cyber ransomware incident. A copy of that press release is filed as Exhibit 99.1 hereto and is incorporated herein by reference.

Exhibit No. 99.1

Press Release issued by the Company, dated April 17, 2023

NCR Reports Cybersecurity Incident ATLANTA- April 17, 2023 -

On April 13, NCR determined that a single data center outage that is impacting some functionality for a subset of its commerce customers was caused by a cyber ransomware incident. Upon such determination, NCR immediately started contacting customers, enacted its cybersecurity protocol and engaged outside experts to contain the incident and begin the recovery process. The investigation into the incident includes NCR experts, external forensic cybersecurity experts and federal law enforcement.

We believe this incident is limited to specific functionality in Aloha cloud-based services and Counterpoint. At this time, our ongoing investigation also indicates that no customer systems or networks are involved. None of our ATM, digital banking, payments, or other retail products are processed at this data center.

While in-restaurant purchases and transactions continue to operate, affected customers have reduced capabilities on specific Aloha cloud-based and Counterpoint functionality that has impacted their ability to manage restaurant administrative functions. NCR is conducting concurrent efforts to establish alternative functionality for customers, fully restore impacted data and applications, and to enhance its cyber security protections.

Company Information